해외 취업 Trust and Safety Associate 구인

미우 0 292 04.14 23:38

SELPEO는 동남아시아 내 헤드헌터 기업입니다. 싱가포르, 말레이시아, 필리핀, 태국 등에 진출한 글로벌 기업의 인재 서칭을 대행하여, Korean Speaking 인재를 모집하고 있는 정식 Recruitment Agency 입니다.

Position Summary: Trust and Safety Associate- 말레이시아 근무

근무지 - 말레이시아 쿠알라 룸프

고객사 - 글로벌 BPO 기업

지원 조건

Job Description- Trust and Safety Associate

About this role

콘텐츠 모더레이터는 사용자 프로필, 오디오, 비디오 및 텍스트 기반 콘텐츠를 분석하고 검토하며 사용자가 신고하거나 시스템에 의해 신고된 문제를 조사, 에스컬레이션하거나 해결하는 역할을 맡게 됩니다.

Role Details

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development

in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our

communities safe

Basic Qualifications/Skills Needed
Degree in any tertiary education or higher education
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, in both English and Korean language skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best

interest of client policies

Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market

and region that will be supported